Virus & Malware Removal: What to Do First


If your computer is running hot, showing pop‑ups, or acting strange, don’t panic. Most malware can be removed safely with a few careful steps.

Common signs of malware

  • Pop‑ups or random tabs opening by themselves
  • Browser homepage or search engine changed
  • Slower performance even after a reboot
  • New apps you didn’t install
  • Security warnings that look fake

What to do first (safe steps)

  1. Disconnect from the internet to prevent data from leaking.
  2. Save important files (photos, documents) to an external drive if possible.
  3. Run a trusted scan:
    • Windows: Windows Security (built‑in)
    • Mac: Use a reputable scanner like Malwarebytes
  4. Remove suspicious apps you don’t recognize.
  5. Update your system and browser after cleanup.

What not to do

  • Don’t click “Your computer is infected!” pop‑ups.
  • Don’t install random “cleaner” apps from ads.
  • Don’t keep using the device for banking until it’s clean.

After cleanup

  • Change key passwords (email, banking) from a clean device.
  • Turn on automatic updates.
  • Consider a password manager for safer logins.

When to call for help

If the infection keeps coming back, or you’re worried about sensitive information, it’s best to get professional help.

Need assistance? I can safely remove malware, speed things up, and install protection.

Call/text ☎️ (469) 844‑0493.